Refund policy

We offer a 30-day return period. You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return for a non-quality-related reason, the item must meet all of the following requirements:

  • The item must be unopened, unused, and unassembled.
  • The item must be in the same condition in which it was received.
  • The item must be returned in its original packaging with all accessories, manuals, hardware, and other included components.
  • You must provide your order number, receipt, or other valid proof of purchase.

Items that have been opened, used, or partially or fully assembled are not eligible for return for non-quality-related reasons.

Returns sent without prior authorization will not be accepted. Please do not send a return to the address shown on the original shipping label. The return address, shipping method, and return shipping label must be confirmed with our customer service team after your return request has been approved.

How to Request a Return

To request a return, email us at service@aoxunus.com and include:

  • Your order number;
  • The item you would like to return;
  • The reason for the return; 
  • Photos of the item, if requested.

Once we receive your request, we will review it and confirm whether the item is eligible for return. If your return is approved, our customer service team will provide instructions regarding the return address, shipping method, and return shipping label.

Return Shipping Costs

For returns that are not related to a product defect, shipping damage, missing parts, or an incorrect item:

  • The customer is responsible for the return shipping cost.
  • The return shipping label, return address, and shipping method must be confirmed with our customer service team.
  • If Aoxun provides a prepaid return shipping label, the actual cost of the label will be deducted from the final refund.
  • No additional restocking fee will be charged.

Once your return request has been approved, please follow the return instructions provided by our customer service team. Do not purchase a return label or send the item to the address shown on the original package unless instructed to do so.

If your order originally qualified for free standard shipping, no original standard shipping charge will be deducted. However, expedited shipping charges, shipping upgrades, and fees for additional delivery services are non-refundable.

For confirmed product defects, shipping damage, or incorrect items, responsibility for return shipping costs will be determined based on the specific circumstances of the claim.

Damaged, Defective, Missing, or Incorrect Items

Please inspect all packages and items promptly after delivery.

If your item arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery at service@aoxunus.com. Please include:

  • Your order number; 
  • Clear photos showing the issue.

After reviewing your claim, Aoxun may provide replacement parts, a replacement item, or a refund, depending on the nature of the issue, the condition of the product, and the specific circumstances. The appropriate resolution will be determined by Aoxun.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been opened, used, or partially or fully assembled for non-quality-related return requests;
  • Custom-made, special-order, or personalized products;
  • Clearance items;
  • Items marked “Final Sale”; 
  • Items returned without prior authorization from Aoxun.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive a different item is to request a return for the item you currently have. Once the return has been approved, you may place a separate order for the new item.

If your item is defective, damaged, incomplete, or incorrect, we may arrange replacement parts or a replacement item depending on the circumstances.

Order Cancellations

Orders may be canceled free of charge before they have shipped. To request a cancellation, contact us as soon as possible at service@aoxunus.com.

Once an order has shipped, it can no longer be canceled. If you still wish to return the item, please keep it unopened, unused, and unassembled, and submit a return request after delivery in accordance with this policy.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. For non-quality-related returns, if Aoxun provides a prepaid return shipping label, the actual cost of the label will be deducted from the refund. Expedited shipping charges, shipping upgrades, and fees for additional delivery services are non-refundable.

Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at service@aoxunus.com.

Contact Us

If you have any questions about a return, exchange, or refund, please contact us at service@aoxunus.com.