Shipping policy

Last updated: August 5, 2026

This Shipping Policy applies to orders placed through aoxunus.com and shipped by Aoxun.

Shipping Destinations

We currently ship only to the 48 contiguous United States.

We do not currently ship to:

  • Alaska.
  • Hawaii.
  • Puerto Rico or other U.S. territories.
  • P.O. Boxes.
  • APO, FPO, or DPO addresses.
  • International addresses.

We may be unable to accept or fulfill an order if the shipping address is outside our service area.

Shipping Charges

Eligible orders shipped to the 48 contiguous United States qualify for free standard shipping.

Order Processing

Orders are typically processed and transferred to a carrier within 2–3 business days.

Business days do not include weekends or U.S. federal holidays.

Processing may take longer during promotional periods, holidays, periods of high order volume, or inventory adjustments.

After your order ships, you will receive a shipping confirmation email with tracking information. It may take additional time for the tracking details to appear in the carrier’s system.

Estimated Delivery Time

Orders are typically processed within 2–3 business days. Once shipped, delivery usually takes 8–14 business days.

Delivery dates are estimates and are not guaranteed. Delivery may be delayed by circumstances such as:

  • Carrier delays.
  • Severe weather or natural disasters.
  • Holidays or peak shipping periods.
  • Inventory shortages.
  • Incorrect or incomplete shipping information.
  • Transportation, warehouse, or logistics disruptions.
  • Other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us at service@aoxunus.com.

Shipping Carriers

We select the appropriate carrier based on the product’s size and weight, inventory location, and shipping destination.

Different products or packages may be shipped by different carriers. We cannot guarantee that customers will be able to select a specific carrier or delivery method.

Multiple-Package Shipments

Certain outdoor furniture, gazebos, and other oversized products may be packaged in multiple boxes. Individual boxes may ship separately and arrive on different dates.

Each package may have a separate tracking number. If you receive only part of your order, please review all available tracking information to determine whether the remaining packages are still in transit.

Backordered and Delayed Items

If we discover that part or all of your order is temporarily out of stock, we will contact you using the email address provided with your order. We will provide an updated availability estimate and explain the available options.

We will not automatically decide whether to split the shipment, hold the order, or use another fulfillment method without first contacting you.

If the updated timeline does not work for you, please contact our customer service team to discuss any available cancellation or refund options.

Shipping Address Changes

Please verify that the recipient’s name, street address, city, state, ZIP code, and telephone number are complete and accurate before placing your order.

If you need to change your shipping address, contact us as soon as possible at service@aoxunus.com.

Once an order has entered processing or has shipped, we cannot guarantee that the address can be changed or the package can be intercepted. If an incorrect or incomplete address causes a delay or failed delivery, Aoxun will review the circumstances and assist where reasonably possible.

Order Tracking

After your order ships, we will send a shipping confirmation and tracking information to the email address provided with your order.

It may take additional time for a carrier to update the tracking status after a tracking number is created. If the tracking information does not update for an extended period, contact us at service@aoxunus.com.

Damaged, Missing, or Incorrect Items

Please inspect all packages, boxes, and products promptly after delivery.

If your item is damaged in transit, has missing parts, or is incorrect, contact us within 7 days of delivery at service@aoxunus.com. Please provide:

  • Your order number.
  • Clear photos showing the issue.

After reviewing the claim, Aoxun may provide replacement parts, a replacement item, a refund, or another appropriate resolution based on the nature of the issue, the condition of the product, and the specific circumstances.

Please keep the product and its packaging until our customer service team has completed its review and provided further instructions.

Returns, Exchanges, and Refunds

This Shipping Policy does not replace our Return and Refund Policy.

All returns, exchanges, refunds, and cancellation requests are governed by our current Return and Refund Policy. Before returning an item, contact us at service@aoxunus.com and obtain authorization from our customer service team.

Returns sent without prior authorization may not be accepted.

Sales Tax

Applicable sales tax is calculated and collected at checkout based on the shipping address, product type, and applicable state and local tax laws.

The tax displayed at checkout is subject to the rates and rules in effect when the order is processed.

Contact Us

If you have questions about shipping, tracking, or the status of your order, please contact us at:

ONEINMIL INC
Email: service@aoxunus.com